Refund policy
At Sajja, every product is handcrafted with love and care. We strive to ensure you have a wonderful shopping experience. Please read our return and exchange policy below.
Returns
As all our products are handcrafted and made with attention to detail, we accept returns only if the product is received in a damaged condition.
To request a return, please contact us within 48 hours of receiving your order and share clear photos and an unboxing video showing the damage. Once verified, we will arrange a replacement or issue a credit note, as applicable.
Exchanges
We offer an exchange only for products that arrive damaged.
Please contact us via WhatsApp within 48 hours of delivery with:
- Your order number
- Clear images of the damaged product
- An unboxing video
Once the request is approved, the replacement product will be dispatched and delivered within 2–4 business days, subject to service availability.
Conditions for Return & Exchange
- The issue must be reported within 48 hours of delivery.
- An unboxing video is mandatory for all damage claims.
- Clear photographs of the damaged product must be provided.
- The product must be unused and in its original packaging with all tags intact.
Refunds
After verifying the claim, we will issue a credit note for the full purchase amount. The credit note can be used for future purchases on our website.
Please note that refunds to the original payment method are not offered unless required by applicable law.
Contact Us
If you have any questions or need assistance, we're happy to help.
Email: sajjabynisha@gmail.com
WhatsApp: +91 95578 20081
Thank you for choosing Sajja. We truly appreciate your trust and support, and we're committed to ensuring every order reaches you in perfect condition.