Shipping policy

Shipping Policy

Effective Date: 31 July 2026

Thank you for shopping with Sajja. Every Sajja product is thoughtfully handcrafted with love and care. Since many of our products are made to order, we request your patience while we prepare your order. This Shipping Policy explains our shipping process to ensure a smooth shopping experience.

1. Order Processing

  • Orders are generally processed within 2–5 business days after successful payment confirmation.
  • As most of our products are handcrafted and made to order, processing times may vary depending on product availability and order volume.
  • During festive seasons, sales, or high-demand periods, order processing may take slightly longer than usual.

2. Shipping Methods

  • We offer Standard Shipping, Express Shipping (where available), and Cash on Delivery (COD) on eligible orders.
  • Shipping charges, if applicable, will be displayed at checkout before payment.

3. Delivery Timeline

  • Delivery timelines depend on your location and the shipping method selected.
  • Once dispatched, most orders are delivered within 3–7 business days.

Pre-Orders

Products marked as Pre-Order are currently in production.

  • Pre-order items may be offered at special prices or discounts.
  • Dispatch for pre-order products usually takes 5–10 business days.
  • After dispatch, delivery generally takes 3–5 business days.

Please note that delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, courier delays, public holidays, or other events beyond our control.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation via Email and WhatsApp, along with your tracking details.
  • You can use the tracking link to monitor the status of your shipment.

5. Shipping Delays

While we make every effort to deliver your order on time, Sajja cannot be held responsible for delays caused by courier partners, natural disasters, weather conditions, strikes, government restrictions, or any other circumstances beyond our control.

6. Incorrect or Incomplete Shipping Address

  • Customers are responsible for providing complete and accurate shipping details at the time of placing the order.
  • Sajja is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete addresses.
  • If an order needs to be re-dispatched due to an incorrect or incomplete address after shipment, an additional ₹200 re-shipping charge will apply.

7. Order Changes & Cancellations

  • Since most of our products are handcrafted and made to order, orders cannot be modified or cancelled once they have been confirmed.
  • We recommend reviewing your order carefully before completing your purchase.

8. Returns & Exchanges

For details regarding returns, exchanges, and damaged products, please refer to our Return & Exchange Policy.

Shipping charges for returned items are the responsibility of the customer unless the return is due to an error on our part or a damaged product received.

9. Contact Us

For any questions regarding your order or shipping status, please contact us:

Email: sajjabynisha@gmail.com
WhatsApp: +91 95578 20081

By placing an order with Sajja, you agree to the terms outlined in this Shipping Policy.

Thank you for choosing Sajja. We truly appreciate your support and look forward to delivering handcrafted products you'll love.